SMS & Email Marketing
Re-engage lost leads and boost customer lifetime value using automated, behavior-driven SMS campaigns and email nurturing sequences.
The Challenge
Acquiring a new customer is 5 times more expensive than keeping an existing one. Yet, most businesses ignore their email database or blast generic campaigns that get flagged as spam. When a prospect contacts you but doesn't book immediately, they are rarely followed up with. Without automated follow-up, up to 80% of warm leads go cold within 24 hours, letting thousands of dollars in lost repeat sales slip through the cracks every month.
Our Solution
We solve this by automating your client follow-up and database marketing. By connecting directly to your CRM, website, or booking software, we track customer actions to trigger personalized SMS and email campaigns. From automated missed-call text-back replies that instantly text back a caller when you can't answer, to review request sequences and abandoned checkout recovery campaigns, we nurture your prospects automatically to drive repeat business.
Do you handle the A2P/10DLC registration process?
Of course! If you send text messages to your customers, US mobile carriers require your business to be registered to prevent your texts from getting blocked as spam. We handle the entire A2P/10DLC registration process for you, from submitting your business information to setting up the required opt-in disclosures on your website. Since carrier approvals can take anywhere from 1 to 2 weeks, we submit the paperwork on day one so that your messaging system is fully active and compliant by the time we launch.
I already have a database with customer phone numbers and emails, can you import it?
Yes, we can import your existing customer database from almost any CRM, Excel sheet, or CSV file. However, before sending out any SMS or email campaigns, it is highly advisable to clean and verify your list first. Sending messages to inactive numbers or invalid emails can damage your sender reputation and get your future campaigns blocked. We handle the formatting, run your list through verification tools to make sure every email is active and valid, and set up the proper compliance safeguards like opt-in records and unsubscribe options. This keeps your business protected from carrier penalties and ensures you can reach your clients safely on day one.
Key Deliverables
- Automated follow-ups for abandoned bookings and discovery calls
- Instant text-back systems to capture leads right when they reach out
- Targeted email and text blasts for seasonal offers and deals
- Clear reports tracking email opens, link clicks, and sales generated
- Complete setup to ensure messaging list compliance and deliverability