Automated Review & Reputation Managers
Build brand authority and local maps ranking by automatically collecting 5-star customer reviews while resolving critical feedback privately.
The Business Challenge
Over 93% of consumers read online reviews before booking local services, and Google's local ranking algorithm heavily favors profiles with high ratings and high review velocity. Manually asking customers for feedback is easily forgotten, leading to static profiles. Additionally, a single unresolved negative public review can deter dozens of potential clients.
Our Automated Solution
We implement automated reputation management pipelines. Following an appointment or purchase, our system automatically texts or emails the customer a feedback link. Happy clients are directed to publish their reviews directly on Google, Yelp, or Facebook. Any critical feedback is routed to a private questionnaire, allowing you to address issues directly before it goes public. The system also uses AI to draft professional, personalized replies to all reviews.
Key Deliverables
- Post-appointment triggers via SMS/Email to automate review requests
- Smart filters directing satisfied clients to top-tier public profiles
- Private routing for feedback to address customer issues internally
- AI-assisted review response drafts matching your brand voice
- Detailed rating dashboard tracking feedback volume over time
Ready to scale your business?
Book a free discovery call to design your automated system.