Chatbot
Instantly resolve up to 75% of incoming support tickets across your website, WhatsApp, and social channels using secure, data-driven AI chatbots powered by Graph-based Retrieval-Augmented Generation (RAG).
The Challenge
Modern buyers expect answers instantly. If a potential customer visits your website and has to wait more than 5 minutes for a response, their likelihood of converting drops by 400%. For South Florida businesses, customer service agents are often bogged down answering the exact same repetitive questions: hours, pricing, service areas, and package details. Delayed responses for straightforward questions provide a bad user experience, burn out support staff, and drive buyers to find faster alternatives.
Our Solution
Some customers do not want to talk on the phone to get answers, which is why we offer secure, data-driven AI chatbots powered by Retrieval-Augmented Generation (RAG) and/or knowledge graphs. By feeding the chatbot your official support documentation, company policies, and FAQs, we guarantee it responds with high accuracy, using only verified information avoiding hallucination. Deployed on your website, WhatsApp, Slack, or Telegram, the bot resolves up to 75% of incoming support tickets instantly, escalating complex requests to human staff with a complete transcript. This is a cheaper solution than a voice agent since a chatbot’s fees are per response and the size of the response, while voice agents are charged by the minute.
Key Deliverables
- Custom knowledge base built using your company's files and FAQs
- Works directly on your website, WhatsApp, Slack, or Telegram
- Detailed logs of all chats so you can see what customers are asking
- Easy transfer to a real person when queries get complex
- Regular updates and training based on real chats to keep it accurate